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Free Webinar June 26: Analyzing Satisfaction Survey Questions
Reminder! We invite you to join us tomorrow, Tuesday, June 26th, 2012 for a FREE webinar! This is the second session of Snap Summer Camp 2012, a free webinar series running throughout the summer, from...
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Customer Satisfaction vs. Customer Loyalty
What is the difference between Customer Satisfaction and Customer Loyalty? First, we will define each term. Customer Satisfaction is a measurement of customer attitudes regarding products, services,...
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3 Customer Loyalty Survey Mistakes
As we defined in yesterday’s blog post, Customer Satisfaction vs. Customer Loyalty, customer loyalty consists of two factors – loyalty behavior and loyalty attitudes. Loyalty behavior (or customer...
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Webinar Recap: Measuring Staff Satisfaction
Did you miss our free online surveys webinar on Measuring Staff Satisfaction? This FREE webinar is part of our Snap Summer Camp 2012 series. If you missed this session or you want to share it with...
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Use Scores to Analyze Satisfaction Survey Questions
If you have a satisfaction survey question in your online survey, or other question where survey respondents are asked to rate a subject on a scale, you can convert respondent data into useful mean...
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Customer Satisfaction Surveys – Advantages and Disadvantages
Take customer satisfaction into consideration when developing strategic business decisions. The most efficient way to measure customer satisfaction is to develop customer satisfaction surveys with the...
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Do You Know the Difference Between Customer Satisfaction and Customer Loyalty?
What is the difference between Customer Satisfaction and Customer Loyalty? Customer Satisfaction is a measurement of customer attitudes toward products, services, and brands. Customer Loyalty on the...
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Analyze Satisfaction Survey Questions with Scoring
Use the Scoring ability in Snap Survey Software to analyze satisfaction survey questions If you have a satisfaction survey question in your online survey, or other question where survey respondents are...
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What Makes a Successful Business? Listening.
Improve Your Business’ Bottom Line with Survey Software What makes a successful business? A successful business is one that listens and acts upon the needs of its stakeholders – customers, clients,...
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Increase Employee Morale with Employee Satisfaction Surveys
Increase employee morale, productivity, and profitability with employee satisfaction surveys Ask any good employer, and they will agree that the best asset of their company are their employees. Good...
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